Customer Success Operations Coordinator (Non-IT, Remote)

About the role

NOTE: This is a remote full-time position for international voice process located in India - you can be located in any part of India . Cloverleaf Care has an immediate opening for a Customer Success Operations Coordinator with 3+ years of experience for our Operations group. This is a remote position located in India - any part of India . We are a direct employer and not a recruitment agency. This position follows US day shift hours: 9pm - 6am Indian Standard Time, Monday to Friday . This is a work from home role. HOW TO APPLY Please respond with a complete resume and cover letter using the ‘Apply to Position’ button on this page. To participate in a video interview, candidates must have a laptop or desktop computer, webcam, headset, and high-speed internet connection. Do NOT apply more than once for this position because it may result in your application being rejected. COMPENSATION This role is covered by our revised 2026 pay scale. Final compensation will depend on experience, communication quality, assessment performance, and fit for long-term healthcare operations work. OUR PROCESS Once your application is submitted, you will receive an email from our hiring system with a required follow-up questionnaire . This step must be completed before your application can be considered. All application communication will be sent from our secure hiring email address containing cloverleaf-care.breezy-mail.com . Please monitor your spam folder and mark our emails as “not spam” if needed. Please apply only once and use the same email address throughout the hiring process. Do not email or call the company directly, as this hiring process is managed online. Qualified candidates will be invited to a one-on-one interview. REMOTE WORK Please note that this is a 100% remote position with a full career track . We are looking for serious candidates who are genuinely interested in developing a career in healthcare services operations while appreciating the opportunity to work from a home office. You will need a dependable high-speed internet connection, a reliable computer, and a private home office. Staying continuously connected is a core part of our culture. During the workday, team members are expected to remain available, responsive, and professionally present in our live remote work environment. This is a full-time role requiring exclusive professional commitment during scheduled work hours. We do not allow moonlighting, overlapping jobs, or freelance work while employed in this role. Shortlisted candidates may be asked to complete a secure employment-history verification step before final interview Because this is a 100% WFH position, we encourage applicants from all regions of India to apply. This role is not restricted to any particular city, and candidates from Tier-2 and Tier-3 cities are encouraged to apply if they meet the requirements. “I currently work for Cloverleaf Care and am excited to be working here! …I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees…The workplace culture is positive and encourages my input as a valued employee.” SUMMARY / JOB DESCRIPTION Are you an outgoing customer service professional with 3+ years of experience who is looking to build a promising career working with US customers in services management and coordination? Cloverleaf Care is a rapidly expanding healthcare services company in the US. We are hiring a customer service professional for a voice-based customer operations role supporting US clients across scheduling, customer service, and human resources functions. We would be glad to speak with you if you have excellent spoken and written English skills, hold a college degree, and are a motivated self-starter with outstanding time-management abilities. Prior customer service experience in a team environment is required. This role is a strong fit for candidates who want a long-term operations career , take ownership of their work, communicate clearly, and can manage time-sensitive responsibilities without constant supervision. This position is best suited for candidates who are reliable, detail-oriented, and comfortable working independently during overnight India hours. You will be working full-time from home during the US day shift: 9pm - 6am Indian Standard Time, Monday to Friday . JOB DUTIES The Customer Success Operations Coordinator will perform the following job functions: Answer phone calls and deliver excellent customer service. Coordinate daily caregiver schedules and healthcare worker activities. Staff client visits by matching the best caregiver with each client. Support caregiver screening and hiring workflows. Manage the service delivery platform according to company standards. Communicate regularly with field staff, build strong interpersonal relationships, promote the employer’s brand, and help retain the best talent. Build strong rapport and working relationships with US-based team members. Prepare daily and weekly staffing and operations reports. Support payroll-related functions. Provide HR support to healthcare workers. REQUIREMENTS 3+ years of experience in a Customer Service Representative role. Excellent spoken and written English communication skills are a **MUST**. Advanced computer skills with documents, sheets, and web applications are a **MUST**. Excellent problem-solving skills. Highly organized, detail-oriented, dependable, and able to manage multiple priorities. Self-starter with strong time management skills. Strong phone-based customer service skills, preferably with US, UK, Australian, or other international customers. Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process. Distraction-free and noise-free home office space. Work timing - 9pm - 6am Indian Standard Time. Strong work ethic, respectful attitude, and professional approach to work. PERKS AND BENEFITS Permanent work from home (WFH) in a positive, friendly, and fun work environment! Updated 2026 compensation structure. Long-term career path across healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination. Training in US healthcare operations and remote service delivery practices. Supportive remote team culture backed by 10+ years of remote work experience. Management recognition and performance-based incentives. EDUCATION UG (Any)