Toplent·Colombia
This is a full-time remote Live Chat/Email Support role at Toplent. The posting names Zendesk, Freshdesk, Intercom and Live Chat. The listing reads as suitable for candidates early in their social media career.
Written by GoWFHJobs from the details in this posting. It states only what the posting supports — where a fact was not stated, it is not mentioned.
About the Job Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a proactive and empathetic Customer Support Specialist to join their team on a full-time remote basis. Responsibilities: 💬 Provide timely, accurate, and professional responses to customer inquiries via email, chat, and phone 🤝 Resolve customer issues by identifying problems, troubleshooting, and delivering effective solutions 📊 Maintain accurate records of customer interactions in the CRM system 💡 Escalate complex issues to the appropriate team while ensuring customers are kept informed throughout the process 🎯 Consistently meet response time, resolution, and customer satisfaction targets 📚 Stay up to date with product knowledge, policies, and procedures to provide high-quality support 🌟 Actively contribute to team discussions by sharing customer feedback, insights, and ideas for process improvements Required Skills: 👩💻 Minimum 1 years of experience in customer support or a similar client-facing role 💬 Excellent written and verbal communication skills with a customer-first mindset 🛠️ Strong problem-solving skills and the ability to handle challenging situations with patience and empathy ⏱️ Great organizational skills and the ability to manage multiple inquiries simultaneously 📊 Experience using CRM, ticketing, or helpdesk software (e.g., Zendesk, Freshdesk, Intercom) 🌍 Familiarity with working in a remote or multicultural team environment is a plus ✨ Positive, self-motivated, and committed to delivering exceptional customer experiences Benefits: 🌍 100% Remote Role (Work from anywhere) 💵 Competitive Salary in USD 🚀 Career Growth & Development Opportunities 🤝 Join a supportive and global team that values collaboration and innovation Originally posted on Himalayas
Extract from the original listing, supplied via Himalayas. The full description is published by the employer — open the original posting to read it in full.
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