PMO Supervisor (100% Remote)

About the role

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment. Innate problem solvers who want to grow in a flexible, collaborative culture. Takes initiative, pushes boundaries, motivated to innovate. Individuals with a growth mindset who want to use their learning and relationship-building skills. Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The PMO Supervisor will support the delivery engine of the PMO. This role is responsible for ensuring consistent, high-quality execution across all projects by overseeing project management standards, auditing delivery practices, and coaching project teams. Under the direction of the Manager, PMO, the PMO Supervisor maintains operational discipline across Project Managers, Scrum Masters, and Project Coordinators. This role serves as the day-to-day quality control function of the PMO, ensuring all work is executed in alignment with PMO standards, methodologies, and expectations. What This Role Does: Reviews and validates project plans to ensure alignment with PMO standards, templates, and delivery methodology. Ensures all projects maintain accurate schedules, milestones, dependencies, and resource alignment. Provides feedback to project managers on gaps, inconsistencies, risks and stakeholders alignment based on project plans built by PMs and enforce corrective actions. Monitors execution across project managers to ensure consistency and adoption of stage gates process. Establishes and enforces PMO operating rhythms (weekly status, bi-weekly project health checks). Defines regular project audits and health checks across active projects. Ensures adherence to PMO standards, SDLC, Agile practices, and governance frameworks, including artifacts completion for each stage gate and maintains traceability across decisions, approvals and deliverables. Tracks project plans audit findings, creates an action plan and shares remediation actions with PMO leadership. Escalates systemic execution issues and risks to PMO leadership on project managers having challenges with driving timelines, decision points and following escalation paths. Provides hands-on coaching to Project Managers, Scrum Masters, and Project Coordinators. Partners with Supervisor of business and technical analyst to recommend PMO process improvements towards achieving optimal resource balance, scalability and operational efficiency. Reinforces PMO best practices in planning, risk management, and communication, while driving consistency and standardization across delivery teams. Acts as a point of escalation for delivery challenges and supports resolution of risks, issues, and blockers. Ensures timely and accurate project status reporting and provides visibility into project health and execution trends. Identifies trends across projects and recommends process and execution improvements to enhance delivery effectiveness. Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and skilled team. Continuously strengthens team capability through talent development, succession planning, and recruitment. Performs other duties as assigned. What You Will Bring: A high school diploma or equivalent is required, a bachelor’s degree is preferred. Equivalent combinations of education and relevant experience will be considered. A minimum of seven (7) years of proven experience as a Project Manager or Senior Project Manager is required; 10 years is preferred. A minimum of seven (7) years of experience leading PMO operations, with a minimum of three (3) years in people management. This includes accountability for performance, development, and delivery of results aligned with organizational objectives. Experience adopting PMO or governance-driven environment. Strong knowledge of project planning, scheduling, and dependency management. Strong understanding of risk, issue, and change management. Support managing resource capacity plans. Experience assessing and improving project plans, managing multiple concurrent projects, and conducting project audits or health checks. Ability to coach and develop delivery teams, hold peers accountable, and drive corrective action. Strong analytical and problem-solving skills. Ability to identify trends across multiple projects. Proficiency with tools such as JIRA, Smartsheet, MS Project, Confluence. Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. Strong communication and presentation skills across all levels of the organization including executive communication. Proficiency with Microsoft Office tools and modern collaboration platforms (e.g., MS Teams, Slack). Self-starter with strong organizational and time management skills, capable of handling multiple priorities in a fast-paced environment. Ability to work collaboratively to foster a high-quality, results-driven, team-oriented environment. Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel. • Preferred: ◦ PMP certification ◦ Scrum certification Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%) Work Environment: 100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips. (sales roles and roles with travel) Compensation: $115,000 to $125,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship. Protecting Your Candidate Experience At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind: All legitimate ClearCaptions job openings are posted exclusively on this careers page. Our recruiters will only contact you from verified @clearcaptions.com email addresses. We will never offer a job through LinkedIn messages or any social media platform. We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring