Team Car Care LLC / Jiffylube·United States
This is a remote Remote Live Chat Agent role at Team Car Care LLC / Jiffylube. The posting names Analytics and Live Chat. The listing reads as suitable for candidates early in their social media career.
Written by GoWFHJobs from the details in this posting. It states only what the posting supports — where a fact was not stated, it is not mentioned.
Key Responsibilities: Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote Originally posted on Himalayas
Extract from the original listing, supplied via Himalayas. The full description is published by the employer — open the original posting to read it in full.
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