Technical Support Engineer

About the role

Mission Finances are one of the major sources of stress in American households, and nine out of ten Americans say nothing would make them feel more confident than having their personal finances in order. At Monarch we are building the most comprehensive personal finance platform to help people improve their financial lives and achieve their goals. The Company Monarch came out of private beta in early 2021. Since that time we have quickly became one of the premier ways to manage your financial life. Customers love the product and we have seen rapid, organic growth. Our users say that Monarch helps them feel more confident in their finances, and more confident in their financial future. Our founding team consists of product-driven, serial entrepreneurs with multiple exits. Additionally, our CEO was one of the original creators of and has a unique perspective on what is needed to meet consumers' needs in this market. We are passionate about building a company, product and brand that both customers and employees love. We are well-funded by top venture firms and angel investors. We founded the company as a fully-remote team (pre Covid!) and are open to applicants that live within a 5 hour time zone difference of US Pacific Time. The Role We’re looking for a Technical Support Engineer to help users navigate technical, product, or data issues that get in the way of them making the most of Monarch. Personal finances can be stressful and complicated—especially if you have an issue with your financial data. Technical Support Engineers help customers solve data and product problems. Your Contribution Develop a deep understanding of the Monarch app. Help the Customer Success team when users have technical issues related to using the product or their financial data. If necessary, provide direct support to users on technical/product issues. Escalate issues to the Software Engineering team. Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc. Requirements / Recommendations (Required) 3+ years of experience in a technical support role, including working with tools like Zendesk. (Required) Ability to communicate directly with customers in a clear and supportive mannger. (Required) Comfort reading and making modifications to Python code (Django recommended but not necessary). (Recommended) Experience with personal finance technology, including data aggregators like Plaid, Finicity, etc. (Recommended) An understanding of core personal finance concepts. Benefits Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere. Competitive cash and equity compensation in a hyper growth, early stage company 🚀. Stipend to set-up your ideal working environment. Medical, dental and vision benefits (Full time US only). 401k (US only). Unlimited PTO. 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Originally posted on Himalayas